One month ago my daughter, MOLLY, left her “lammie” at CiCi’s Pizza. The next evening, realizing she had left it there, we called and the person on the phone just laughed and said, “Maybe you should look in the dumpster”.

So, for the past month, I have looked at 1,000’s of “lammies” and none come close. Now I am hoping your site can HELP.

“Lammie” was purchased by Grandma at a Cracker Barrel restaurant in Youngstown, OH, in March, 2005 for $5. He is by no means a collector plush. He was about 14″ long lying down. He was all white with pink inner ears and pink feet and hard black eyes, pink embroidered nose and mouth. Also it had a gritty feeling pink ribbon around the neck, which my daughter rubbed constantly. She also rubbed the tag so I have no information. Cracker Barrel says there is no way they can help me, either.

I know it is crazy but losing this lammie has been like losing a family member. Nearly every photo of my daughter also has her lammie in it somewhere.

We would be deeply appreciative of any info on this lamb in any condition and at any price.

Thanks,

Daniel

If you can help Daniel find this much loved Lammie, THIS SEARCH REQUEST IS NO LONGER ACTIVELY MANAGED. Please use Our FREE FACEBOOK GROUP, including #080107-9 in the subject, .

Searching for a toy – Originally posted 08/01/2007

I decided that the behavior of the CiCi’s Pizza employee needed to be addressed, so I emailed the Public Relations department of the home company. Here’s the email I received and part of the email I sent:

Dear Rosemary,

Thank you for caring enough to forward this message. I know it can be very traumatic when a child looses a beloved stuffed animal. I had to deal with my grandson when he lost Rafiki. We didn’t think he would make it through the ordeal. I ended up calling every Disney store in existence to find another one. I’m so sorry that our team member who answered the phone was not more sympathetic. That was not a very sensitive thing to say. Our goal at CiCi’s is to offer our guests exceptional service, beyond what the guest expects, while maintaining a family friendly environment. I apologize that we failed Molly on this visit.

I am forwarding your inquiry to our Franchisee in the Pittsburgh area (Jeff Hetsel) so that he may investigate the matter. It may be too late to help Lammie, but we should certainly coach our team members to be more empathetic in the future.

Thank you again for your assistance in this matter. Please visit with us in the near future and allow us to offer you exceptional service. It will be our pleasure to have you as our guest.

Sincerely,

Pam Goodgion
CiCi’s University
972-745-9319
pgoodgion@cicispizza.com

******************************************

Subject Poor public relations situation you may be able to fix

Hello,

I’m writing to make you aware of a post on my Plush Memories Lost Toy Search Service blog, which is a request by a distraught Daddy to replace a stuffed animal lost at one of your CiCi’s Pizza restaurants. Here is part of his post:

One month ago my daughter, MOLLY, left her “lammie” at CiCi’s Pizza. The next evening, realizing she had left it there, we called and the person on the phone just laughed and said, “Maybe you should look in the dumpster”.

….

Thanks,

Daniel

Our blog gets a lot of traffic from parents looking for lost stuffed animals, and has a large readership of sellers stopping by to see if they have a toy someone is looking for. As you can see, your company is not shown in a positive light in this situation. If you have any way of helping Daniel find a replacement for his daughter’s Lammie, I would be more than happy to post about your helpfulness. Daniel’s ZIP Code is 15139, if that helps you determine which CiCi’s restaurant is, in my opinion, guilty of poor public relations.

Looking forward to hearing from you,

Rosemary